VenueCoreOne venue. One operating record.
We ran restaurants for 15 years before we wrote a line of this →The booking, the cover, the order, the kitchen, the payment, the labour and the margin — connected. Not seven systems that agree with each other once a month, badly. We run it in our own restaurant every service.
Walk a full Friday service end to end · or create an account to load the populated Copper Lantern demo venue, no credit card
We're running it ourselves — and opening to our first external operators.
Every feature here has been used in a live service before it shipped. We don't publish other operators' numbers — when the first cohort goes live, their results appear here with their permission, not before.
One ledger changes everything.
In most venues these are seven separate systems that agree with each other once a month, badly. Here they're one record moving through the night.
Nothing is typed twice
The booking becomes the cover, the cover becomes the tab, the tab becomes the payment. No nightly re-keying between systems.
Nothing disagrees
Bookings, till, kitchen, rota and finance read the same rows. There is no version of tonight that only one system believes.
Nothing goes missing
Voids, discounts, refunds and drawer movements are audit-logged against the staff member and the ticket that caused them.
The same booking, all the way to the till.
This is the same record moving through a single Friday night. Every step below is a screen in VenueCore — not an integration, not a nightly sync.
- 19:00
The guest books
Direct, Google or a partner channel. Deduped against tonight's book, deposit rules applied, allergen notes carried on the record from the first keystroke.
- 19:42
The host seats them
The booking becomes a cover on the floor plan. Turn-time starts. The four-top next door already knows it can't be double-sold.
- 19:48
The server takes the order
Same menu the website published this morning. Allergen flags fire at the point of entry, not after the plate has left.
- 19:49
The kitchen receives it
On the pass in under a second, coursed and timed against the table's other seats — no re-keying, no printer roulette.
- 20:17
The plate lands at the table
The same coursing and allergen flags that left the pass travel with the dish, so the server knows exactly what — and who — it's for before it touches the table.
- 20:50
The guest pays
Card on the terminal, split how they like it. The tab, the tip and the covers are the same record the kitchen just cooked.
- 20:51
The payment reconciles
Matched to the ticket and the payout as it settles. Nothing waits for a Monday morning export to be believed.
- 23:15
The manager closes the day
One cash-up. Drawer counted, variance explained, voids and discounts signed against the person who authorised them.
- 08:00
The owner opens their phone
Sales, labour, discounts, voids, margin and anomalies for last night — already reconciled, because it was never in seven places to begin with.
That's VenueCore. One venue, one operating record, from the booking to the margin.
Three jobs. Not twenty-seven logins.
Everything VenueCore does serves one of three outcomes a venue actually gets judged on. The modules sit underneath — you don't have to think about them.
Fill the room
Reservations · Guest CRM · Floor plan
Every inbound channel lands in one funnel — direct, Google, partners, walk-ins and the waitlist. Deposits, preferences and visit history travel with the cover to the host stand.
Run the service
EPOS · KDS · Menu · Staff
One offline-first till, one kitchen display, one menu. Orders, fires, holds, voids and clock-ins all write to the same record as the booking that started them.
Protect the margin
Finance · Purchasing · AI · Loss prevention
Dish-level GP, live prime cost, supplier planning and audit-logged voids. The cash-up reconciles as the night runs, so the manager signs off variance instead of reconstructing it.
The longer walk-through, module by module.
The film above is one night in a minute. This is the unhurried version — reservations, floor, till, kitchen, payment and finance, in the order a real service happens.
A till your team can actually read at 11pm on a Saturday.
We rebuilt the point-of-sale from the ground up — taking the best of Lightspeed, Toast, Square, Clover and EPOS Now — into one dark, high-contrast, fully offline-first surface.
And unlike a traditional EPOS, this isn't where the system ends — it's where the ledger passes through.
Dark tactile pro theme
High-contrast charcoal shell with warm orange primary CTAs and electric blue send-to-kitchen action. Easier to read across a 12-hour shift.
Line-item state rails
Every ticket line shows a coloured left rail — pending, sent, held, voided — so servers see at a glance what's fired and what isn't.
Morphing primary CTA
One dominant orange Pay button and a distinct blue Send to Kitchen. No more hunting for the right action mid-service.
Live status footer
QZ Tray connectivity, network heartbeat and till clock pinned to the base. Click-to-reconnect if the printer bridge drops.
The staff rota app is built in.
Your team installs VenueCore Staff on their own phone and gets their rota, swaps, clock-in and training in one place. It reads the same ledger as the till and the back office — so rostered hours, worked hours and sales all agree without a single export.
Works on iPhone and Android. Staff only ever see rota, training and their own hours — never the EPOS or back office.
Rotas staff actually read
Publish the week once and every phone updates. Shifts, breaks, sections and who they're on with — no photos of a laminated sheet in a group chat.
Availability and swaps in-app
Staff send availability and request swaps from their phone; managers approve in one tap. Every change is logged against the shift.
Clock-in that feeds payroll
PIN-guarded clock-in on the till writes the same hours the rota planned, so variance shows up on the day — not on payday.
Training built into the same app
EPOS Academy, allergen and service modules with pass scores on each person's record, so new starters are till-ready before their first service.
The SFBB pack, digitised
Fridge and freezer temps, hot holding, cleaning, opening and closing checks — seeded per venue and recorded on a kitchen tablet or the staff phone app.
Missed is provable, not absent
Checks are generated ahead of the shift, so anything not done shows as missed. The database stamps its own received time, so a late sync can't read as on-time.
Out-of-range forces an action
A temperature outside range or a "No" answer can't be saved until a corrective action is recorded against it.
EHO export in one tap
Manager sign-off closes and freezes the trading day. Export a single day or a 4-week pack as PDF with every out-of-range entry flagged.
Food safety records, on the same system.
The paper diary on the kitchen wall becomes a live record: temps, checks, corrective actions and manager sign-off — head chef and manager gated, with an EHO-ready export whenever an inspector walks in.
Works on kitchen tablets and staff phones. Sign-off stays manager-only.
Twenty-seven modules. One system to learn.
Twenty-seven modules across six pillars, all writing to one ledger — the booking, the cover, the dish, the labour minute, the pound. Offline-first EPOS, kiosk, QR, allergens, tronc, Xero and void/drawer anomaly detection, wired together rather than integrated after the fact. See every module →
Direct, Google, Resy and partner inbound — deduped, deposit-aware, never double-booked.
Learn moreForecast-aware rosters with Working Time Regulations checked live, time-clock, and one-click payroll exports for Gusto, ADP, Sage and Xero.
Learn moreUnified guest profiles, visit history, preferences and tags — synced to host stand, POS and your white-label email.
Learn moreOffline-first till with audit-logged voids, manager-approved refunds and a reconciliation engine that catches skim before close.
Learn moreNightly anomaly scans, menu engineering and labour-vs-sales math — built in, no API keys to manage.
Learn moreScores every customer-facing team member on spend per cover, tip %, upsell ratio and voids — then tells the GM who to train this week and how.
Learn moreReads inventory, incoming POs and forecast covers to draft a net-required purchase list per supplier — exportable as CSV or PDF in one click.
Learn moreThe midnight paperwork, already done by the time you get in.
Not a chatbot bolted on the side. Each one reads your own bookings, tickets, recipe costings, stock and rota, which is the only reason the output is worth acting on in the morning.
- Each morning
Tomorrow's supplier order, drafted
Reads current stock, incoming purchase orders and forecast covers, then drafts a net-required order list per supplier — exportable as CSV or PDF.
- Each week
Who to coach, and on what
Scores every customer-facing team member on spend per cover, tip percentage, upsell ratio and voids, then tells the GM who to coach and on what.
- After close
Voids and drawer gaps flagged
Scans the night's voids, discounts, refunds and drawer movements for patterns that don't match the rest of the room, and surfaces them for review.
- Ongoing
Which dishes to cut or reprice
Ranks every dish by contribution and popularity against real recipe costings, so the menu gets cut and repriced on evidence rather than instinct.
- Ongoing
Overstaffing caught before payroll
Puts rostered hours next to forecast and actual sales by daypart, so overstaffing shows up before payroll does.
From kickoff to first service in under a week.
Import covers, sections and stations in an afternoon. We mirror how the room actually runs.
POS, payments, accounting and Google Reservations link in under a day. No middleware.
Front and back of house work off the same data. Owners see numbers update live, not at month-end.
The whole venue. Finally, in one system.
We've built one of the most comprehensive hospitality operating systems available — designed to run the venue from the first booking to the final pound reconciled.
And every Monday we report your week back to you honestly — including when our own advice didn't move the number.
We didn't build this to sell software. We built it to run our own rooms.
Fifteen years running restaurants. What wore us down wasn't the trade — it was that the technology sold to make the trade easier quietly made it harder. One system held the bookings. Another held the till. Another held the staff. Another held the finances. Not one of them understood the whole restaurant, so the owner became the middleware: the double-booked six, the ticket the kitchen never saw, the drawer £40 light with nobody to ask, the Monday spent making four systems agree about Friday.
So we built the system we wanted to run our own venues on — one operating record the whole room writes to. Every screen exists because a shift went badly without it.
And before we asked anyone else to trust it, we put it into live service in our own restaurant. It still runs there tonight.
- 15 years
running restaurants before writing a line of this
- Live every service
used in our own venue nightly, not demoed in a spec doc
- Operator support
migration handled by people who have worked a section
Priced like infrastructure. Not per cover.
One flat platform fee — replaces booking, POS, KDS, CRM, scheduling, finance and loss-prevention tools. Card processing is built in at 1.69% + 15p in person, 1.99% + 20p online — one rate, one invoice, no separate acquirer contract.
The full operating system for a single venue.
- Reservations · Floor · Menu
- EPOS + KDS + cash-up
- Guest CRM · Staff · VAT
- AI Performance Coach
- AI Supplier Planner
- AI loss-prevention engine
For operators running multiple rooms.
- Everything in Professional
- Multi-site reporting + group P&L
- Central menu management
- Enhanced AI insights across venues
- Advanced permissions · SSO ready
- Priority support
Setup fee waived on a 24-month agreement — limited launch offer.
Trusted with the whole operation.
If VenueCore runs your bookings, your till and your payroll, you're entitled to know exactly how it's built and what happens when it isn't available. It's all public — not on request.
Security
Role-scoped access, row-level tenant isolation and audit logging on privileged actions.
Security policyUptime
Live platform status and incident history, published as it happens.
Platform statusYour data
It's yours. Export it whenever you want, in full, without asking us first.
Data rights & exportBusiness continuity
Offline-first till, documented recovery objectives and a tested continuity plan.
Continuity planGDPR & processing
UK GDPR data-processing terms and a published subprocessor list.
Privacy & DPAIncident response
How we triage, communicate and post-mortem when something breaks.
Incident responseISO 27001 and SOC 2 are on the roadmap — VenueCore is not yet certified, and we won't claim otherwise.
What full deployment actually does to a venue's P&L.
UK hospitality is brutal right now. We're not selling magic — we're showing the arithmetic on a median independent when VenueCore is used end to end, not as a replacement till.
"Six restaurant logins replaced by one. Bookings, the floor and payroll finally agree on what actually happened tonight."
Ready to run the whole venue from one system?
Trade your tab-soup for one platform. 14 days free, no credit card, and migration handled by a real human who has worked a section.